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    ANY QUESTIONS? CONTACT US AT NUMBER  
    0845 303 8663

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    CUSTOMER SUPPORT

    WRITE, CALL OR CHAT:

    customer.services@mytrendyphone.eu

    Sales: +44 845 303 8663
    Customer care: +44 845 303 8663
    Mon - Fri: 07 - 21
    Sat & Sun: 09 - 17

    LIVE SUPPORT

    MTP provides live support:
    Monday-Friday 7AM - 9PM
    Saturday-Sunday 9AM - 5PM
    Have any questions? Please take a look at our online resources so that we can help you find the answers.

    Phone
    Need help with your purchase?
    Please call Customer Support: +44 845 303 8663

    Chat
    Have a quick question while shopping online? Our Chat specialists can help you find the best possible solutions. Live chat link

    E-mail
    Whether you are looking to resolve an ordering issue or one related to shipping, returns or collection, send us an e-mail and we will help you with your requirements. Customer.services@mytrendyphone.eu

    PRICE MATCH GUARANTEE

    When you decide to buy our product, we are committed to offering the lowest price. If you find a lower price on an identical, qualifying product at any local competitor's shop, we will match the price.

    CLUB TRENDY - GET A 7% DISCOUNT

    You benefit from many advantages when you register with Club Trendy. As a member you participate in all competitions where you can win high-quality prizes. In addition, you will always be informed about new products and receive a 7% discount on all orders you place with us.

    Sign up here at Club Trendy.

    Return policy

    We want you to be completely satisfied with your purchases. Please let us know if you are not entirely satisfied with our products or if you have received defective goods. If this may happen, you have the right to use 14-day buyer's remorse or make a claim.

    Safe online shopping

    At MyTrendyPhone, keeping your information safe online is our top priority. The transaction process is safe and your personal information is secure. Your card details will not be compromised and since we are McAfee Secure and TrustWave certified on-line shopping site, your shopping with us will be safe, secure and guaranteed.

    Maintaining Data Privacy

    MyTrendyPhone is committed to ensuring the privacy of our customers' personal information. Most of the information we collect is very basic and is needed to complete a purchase or provide a refund. We store your personal data in a database on a secure server which cannot be accessed directly from the Internet. You have the ability to correct or delete the information at any time.

    DELIVERY TIME:
    What is delivery time?

    Generally, delivery takes 1 - 4 working days for most in-stock products. For more information, check under Delivery.

    HOW MUCH DOES SHIPPING COST?

    The current delivery fee can be viewed at any time. Please note that the delivery charge applies per order. In other words, you only pay one delivery charge per order, regardless of how many products are included in the order.

    WHERE IS MY ORDER?

    As soon as your order is dispatched from our warehouse, you will be sent an email to confirm that it’s on its way. If you haven’t received a mail from us, your order probably didn't go through.

    How do I return products?

    It’s simple and quick. You only need to follow these steps:

    1. Fill an RMA form online and you will get an RMA-number
    2. Write the RMA number on the return shipment
    3. Send the shipment back to our address *
    4. We will process your claim within 2-5 working days after receiving it

    WHEN WILL I RECEIVE
    MY BACKORDERED PRODUCTS?

    You will regularly receive e-mails with information about expected delivery time for products that are backordered. If your order included In Stock items, those products will ship separately from the backordered product, and additional shipping costs will apply for backordered product. If you wish to cancel or change your order, please contact our customer service.